APPOINTMENTS
To schedule an appointment, please call 662.895.4949. We also have a patient portal, which you can use any time.
Please make appointments for physical exams and consultations by calling in advance. We strive to see acutely ill patients the same day you call.
Naturally, it helps to call early in the day if you want to be seen the same day. If you are unable to keep your appointment or are going to be late, please call us as soon as possible.
CLINIC HOURS
7:30 am – 5:00 pm Monday through Friday
8:00 am – 12:00 pm on Saturday
If you are not going to be able to keep your appointment, please call at least 24 hours in advance so your appointment can be given to someone else.
AFTER-HOURS
If you have an emergency after office hours, please call 662.895.4949. Your call will be taken by an answering service, which will then contact the doctor on call.
If your condition is life- or limb-threatening, call 911 and/or go directly to the emergency room. Be sure to call our office within 24 hours so we can arrange appropriate insurance authorizations.
Please note, we do have a policy of not calling in narcotic medications since we do not have the chart available.
INSURANCE INFO
We participate with most insurance carriers. However, due to recent changes in insurance plans, we recommend that you check with your insurance company, prior to your appointment, to make sure that we are an in-network provider. Our staff is happy to help you with questions about insurance.
We do not accept Tenncare or Medicaid. We do not take United Healthcare Community Plan, Windsor and Magnolia Plan.
Olive Branch Family Medical Center is not a Mississippi Medicaid provider.
NEW PATIENT FORMS
If you have made your initial appointment, you can preregister by clicking on the links below to download our New Patient Forms. You can fill out these forms online or save them to your desktop, print and fill them out by hand. You can then bring them with you to our office. This will help to speed up the new patient registration process.
- New Patient Packet (3 forms)
- Patient Consent Form
- Medical Release Form
- Privacy Policy
- Credit and Collection Policy
For Spanish forms:
BILLING
Payment is due at time of service. Copays are due when you check in with the front desk for your visit. We accept Visa, MasterCard, Discover and American Express as well as cash and personal checks.
You can pay your bill using our Online Payment option. For our patients who have no insurance, we offer a 20% discount on your bill at checkout if the bill for that visit is paid in full.
If your visit is covered by insurance, it is your responsibility to ensure we have a copy of your current insurance card. We can file your insurance claim based on this information.
Please realize if you have not provided accurate information, you are personally responsible for payment of services received. Our physicians are on the panels of most healthcare plans in this area. We accept benefits from Medicare and Workers’ Compensation. We will file your office visit with your insurance carrier or Medicare.
Since we are accepting assignment, the reimbursement check will be sent to us. If you are covered by more than one insurance plan, bring a membership card for each plan. Also, any time your plan changes, be sure to notify our office.
Please call our office if you have questions about billing and we will be happy to assist you.
REFERRALS
For patients whose insurance company requires a referral, we have a referral clerk who arranges most of our referral appointments. Provide the referral clerk with your available dates and times, and we’ll have your appointment set up within five days. Once we initiate the referral, in some cases the referred physician or their office (not OBFMC) will contact the patient to schedule appointments.
New patients will need an office visit before a referral for a specialist can be completed. The same rule applies for existing patients who seek a referral to a specialist about an issue that we have yet to evaluate.
If you schedule your own appointment, allow one-week advance notice to us so insurance authorization can be arranged. If no advance notice is provided and the visit is not due to an emergency, then the visit with the specialist will need to be rescheduled so that time will be available to arrange the authorization.
If we have scheduled the initial appointment and you must cancel, please call and reschedule your visit with the appropriate specialist or hospital. However, you should also notify our office of your new appointment time so we can be watching for the test results.